When will my package be shipped and received?

Shipping

1. Orders are dispatched in 1-5 business days, with delivery times of 7-20 business days in the US, and 10-25 internationally.
   
   • Still within 5 business days from the order date.
     • After you place your order, it is set to be shipped within 1 to 5 business days. If we are able to send it out earlier, you will receive an email with a shipping confirmation and tracking number. This email will be sent to the email address you used during checkout, allowing you to track your package’s journey.
     • Please check your Junk or Spam folders if you haven’t received your tracking number by the 5th business day.
     • If you didn’t receive the email, please email us through our Contact Form page so we can check.
   • Beyond 5 business days from the order date.
     • On the 6th business day, if your order is still awaiting shipment, rest assured that our team has already been notified of the delay. We have escalated this issue to our Fulfillment Team, and they’re handling it as a priority.
     • We may need 3 more business days to provide your tracking.

Delivery

1. It’s still within 7 to 20 business or 10 to 25 business days.
   • Here are some reasons why tracking information may not be available:
     • If shipping volume is particularly high, your package’s first scan may not occur until it arrives at a regional hub near the final destination. Until this scan happens, the carrier may not officially record the package as received.
     • In certain instances, the package scan may only happen when it arrives.
     • Delays in updating the tracking database can occasionally occur.
     • Some shipping methods, particularly Standard International, don't include tracking. However, your package will still arrive by the 20th or 25th business day.
   • Beyond 20 (for US) or 25 (for International) business days.
     • If your tracking hasn’t changed after 20 or 25 business days, please allow another 5 business days for your package to be delivered. Most packages arrive either on or just after the 20th or 25th business day.
   • Beyond 30 (for US) or 35 (for International) business days.
     • As a small business, our greatest priority is to ensure our customers never feel concerned about receiving their orders. We understand that delays can cause frustration, which is why we want to reassure you that our team is actively working to resolve any issues. Our dedicated team members are closely monitoring these delays and have escalated the situation to our Fulfillment Manager. We are fully committed to identifying the cause of any delays and ensuring your order reaches you as quickly as possible.
     • We ask for your patience as we investigate and will reach out to you via email within 2 to 5 business days with further details.

How are shipping and delivery dates calculated?

1. The delivery estimate is created by adding the transit time to the shipping date.
2. Your selected shipping method influences the transit time, which is calculated using business days. Typically, weekends don’t count, but weekend delivery options will include them. Additionally, we account for holidays in calculating the transit time to give you an accurate delivery window.
3. For certain dates, an "order within" countdown timer may be displayed to show you the time frame in which you need to place your order for timely delivery. The date is subject to change before placing your order, and you will receive your final delivery date via email confirmation.
4. If you choose Free Shipping, your order will arrive within 7 to 25 business days. We take a cost-efficient approach to shipping to provide this free service, which might sometimes cause a slight delay in processing. However, we guarantee that your order will still be delivered within the expected timeframe.

Expedited Shipping

1. For us to provide you with the most affordable item, we seldom offer expedited shipping.
2. If it is available on the Shipping/Checkout page, the delivery is within 7 to 15 business days for US and 10 to 20 business days for International Shipping.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.