I am seeking to receive a refund for my order.

Dissatisfied

1. Through diligent research and careful selection, our team ensures that all the products we offer are carefully chosen to meet customer preferences, market demand, and current trends. We prioritize high-demand items that are guaranteed to be popular with our patrons.
2. Operating as a small business means we incur various costs that are part of our day-to-day operations. As such, we ask our customers to take responsibility for researching and ensuring the product they wish to purchase is suitable for their needs. If not, we recommend not completing the order.
3. While we recognize your dissatisfaction, we must let you know that all sales are final due to the operational expenses already paid, meaning that a refund cannot be granted.

Incorrect Item

1. An incorrect item received constitutes receiving a totally different item as shown on our website.
   • Example 1 [Will be replaced]: You ordered a dress and you received a pair of shoes.
   • Example 2 [Will be replaced]: You ordered lipstick and you received mascara.
   • Example 3 [Will NOT be replaced]: You ordered a weighted plushie and you feel that it's not weighted.
     • We recognize the importance of providing clear and thorough product details to help our customers make the best decision possible. As a small business, we strive to provide in-depth information about every product on our website. We offer clear descriptions, high-quality images, and specifications to ensure that all of your questions are addressed before you complete your purchase.
   • Example 4 [Will NOT be replaced]: You ordered a jacket in size large and you feel that you received a size small.
     • Our goal as a small business is to provide our customers with the most detailed and accurate product information possible. We aim to ensure you have everything you need to decide if the product is right for you. If you feel that the product does not meet your needs, we recommend you stop the order process to avoid any regrets later.
2. A replacement order, with the same shipping speed that was used on your original item, will be created.
   • To expedite your replacement order, kindly provide three photos from different angles of the item you received. This will allow us to quickly assess and address the issue.
   • If a replacement order will be created, there is no need to send the incorrect item back to us.

Items Not Received After 30 Days

1. You are eligible for a free replacement if the item is not received within 30 days, excluding any shipments marked as "delivered" on the carrier's website.
   
   • A replacement order, with the same shipping speed that was used on your original item, will be created.
2. If the delivery status of your tracking number is showing "delivered", please contact your local post office. Here's a list of our most common carriers.
   • Please click here to know what tracking number should I give to my local post office.

WE'RE HERE TO HELP!

If you require further assistance, submit a ticket here. We will respond within 48 hours.